Does this seem right?

Having made our order online from ChefsXP yesterday, it somehow felt like we had to wait for a darn long time before the food actually arrived at our doorstep. Perhaps, we were spoiled, but usually, our order would arrive within the hour or even less. It did seem like we have been waiting for ages, so Silver Bullet sent a polite email to ChefsXP to just ask on the delivery status. I hardly think it was a petty thing to do, sending an email to confirm on the status. Since this is Thailand, there have been occasions where orders were forgotten or didn't get through. It is, in fact, the right thing to do.

This was the reply from ChefsXP which came 44 minutes later:

From: On Behalf Of ChefsXP
Sent: Thursday, June 25, 2009 08:44 PM
Subject: Re: Order received by the restaurant


Hi,
I've done that before. Soooo hungry it feels like a really long time! After checking the time of your order, the time of your email, and checking with the driver, I think we were pretty much right on time!

I trust you are enjoying your meal. We'll try to knock a few minutes off the delivery time next time.
regards
Bruce
08412xxxxx

Seriously. Is it just me or there is really something not right about the tone of that email? WTF? Whoever that person behind that email was, it is just not funny. We are your paying customers, not your fxxxxng buddies! All we did was ask you a polite question on the delivery status and even if you are blasé about it being "just another annoying complain", where is the respect for your paying customers? Really not tickled by the highly displaced sense of humour. Am I right or am I right?